ISO/IEC 20000-1:2011 Information Technology — Service Management Certification
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
ISO IEC 20000-1 is designed to be used for certification purposes. If you’re a service provider and you decide to pursue this option, you need to establish a service management system (SMS) that complies with the ISO IEC 20000-1 2011 standard. Once you’ve done so, it’s time to ask a registrar (certification body) to audit the system to see if it, in fact, complies. If it does, your registrar or certification body will issue an official certificate that states that your SMS complies with the standard.
ISO/IEC 20000 is an attractive option for organizations looking to achieve continued improvement in the quality of its IT services – inspiring or reinforcing the confidence of its customers in the organization’s ability to deliver high quality service.
The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.
Benefits of ISO/IEC 20000-1:2011
- ISO/IEC 20000-1 certification provides objective evidence of compliance to ITIL best practices
- Competitive advantage
- Easy roadmap to IT Service Management implementation
- Certification drives continual service improvement
- Provides a scalable standard which can be applied to any size IT operation
- Third party endorsement of compliance to ITSM best practices.
- For internal IT, ISO 20000-1:2011 certification increases perceived value of IT services